Privacy policy.

01. Introduction

MONO Cookies respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MONO Cookies collects, uses, stores, shares and protects personal information when you visit our website, place an order, contact us, sign up for updates, use a creator or discount code, or interact with us online.

By using our website or providing your personal information to MONO Cookies, you agree to the practices described in this Privacy Policy.

02. Who this policy applies to

This Privacy Policy applies to:

• website visitors;
• customers;
• gift recipients;
• newsletter subscribers;
• people who contact MONO Cookies;
• corporate gifting leads;
• collaboration enquiries;
• creators, influencers and partners;
• anyone who interacts with MONO Cookies through our website, email, social media, forms or online platforms.

03. Personal information we may collect

MONO Cookies may collect personal information that you provide directly to us, including:

• full name;
• email address;
• phone number;
• WhatsApp or contact number;
• delivery address;
• billing information;
• order details;
• payment confirmation details;
• gift recipient name and delivery details;
• messages, enquiries or customer support requests;
• product preferences;
• feedback, reviews or survey responses;
• creator or collaboration details, where applicable.

We may also collect technical information when you use our website, such as:

• IP address;
• browser type;
• device type;
• pages visited;
• time spent on the website;
• referral source;
• cookies and analytics data;
• discount code or creator referral code used.

04. How we collect personal information

We may collect personal information when you:

• visit the MONO Cookies website;
• place an order;
• create or submit a contact form;
• sign up for newsletters or launch updates;
• use a discount code, creator code or referral link;
• contact us by email, WhatsApp, social media or website form;
• submit a review or feedback;
• enter a promotion, giveaway or campaign;
• enquire about corporate gifting;
• apply for or participate in a creator collaboration;
• interact with our social media pages or adverts.

05. Why we collect personal information

MONO Cookies collects and uses personal information for the following purposes:

• to process and fulfil orders;
• to arrange delivery or collection;
• to communicate with customers about orders;
• to respond to enquiries and customer support requests;
• to manage complaints, refunds, replacements or order issues;
• to send newsletters, launch updates, restock updates and promotional messages where permitted;
• to improve our website, products and customer experience;
• to manage customer reviews and feedback;
• to track creator coupon codes, referral links and campaign performance;
• to manage creator, influencer and collaboration enquiries;
• to support corporate gifting enquiries;
• to comply with legal, tax, accounting and regulatory obligations;
• to protect MONO Cookies against fraud, misuse, unauthorised activity or security risks.

06. Newsletter and marketing communication

If you sign up for the MONO Cookies newsletter, launch list or updates, we may send you emails or messages about:

• launch announcements;
• product drops;
• seasonal collections;
• restocks;
• gifting ideas;
• promotions and offers;
• brand updates;
• customer review requests.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting MONO Cookies directly.

We will not send unnecessary marketing communication where you have opted out.

07. Orders, delivery and customer support

When you place an order, we use your personal information to:

• confirm your order;
• process payment;
• prepare your products;
• arrange delivery or collection;
• send order updates;
• resolve customer support issues;
• contact you if there is a problem with your order.

If your order is a gift, we may use the recipient's name, address and contact details only for the purpose of fulfilling the delivery.

08. Payment information

Payments are processed through secure third-party payment providers.

MONO Cookies does not store your full card details.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

09. Creator codes, referral links and affiliate tracking

MONO Cookies may use creator coupon codes, referral links or affiliate tracking during campaigns.

When a customer uses a creator code or referral link, we may collect and track:

• the code or link used;
• the product purchased;
• order value;
• order date;
• campaign performance;
• creator referral performance.

This information helps MONO Cookies understand which creators and campaigns are generating sales and may be used to calculate commissions where applicable.

10. Customer reviews and feedback

If you submit a review, testimonial, photo, video, message or feedback, MONO Cookies may use it for:

• customer support;
• product improvement;
• website reviews;
• social proof;
• social media;
• marketing and promotional material.

We will not publish sensitive personal information without permission.

If you would like a review or piece of content removed, you can contact MONO Cookies.

11. Social media and user-generated content

If you tag MONO Cookies, mention MONO Cookies, send us content, or post publicly about MONO Cookies, we may reshare or reference that content for brand, marketing or social media purposes.

You remain the owner of your original content.

If you do not want MONO Cookies to use or repost your content, please contact us and we will review the request.

12. Cookies and website analytics

The MONO Cookies website may use cookies and similar technologies to improve website functionality and understand how visitors use the site.

Cookies may help us:

• remember user preferences;
• analyse website traffic;
• improve website performance;
• understand customer behaviour;
• support advertising and retargeting;
• measure marketing campaign results.

You can manage or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

13. Advertising and retargeting

MONO Cookies may use tools such as website pixels, analytics, social media advertising platforms or retargeting tools to show relevant adverts to people who have visited the website or interacted with the brand.

This may include platforms such as Google, Meta, TikTok, Shopify apps or similar services.

These platforms may process data according to their own privacy policies.

14. Sharing personal information

MONO Cookies may share personal information with trusted service providers where necessary to operate the business and fulfil customer orders.

This may include:

• website and e-commerce platforms;
• payment providers;
• courier or delivery partners;
• email and newsletter platforms;
• customer support tools;
• analytics and advertising platforms;
• accountants, legal advisors or compliance providers;
• Shopify apps or other approved business tools.

We only share information where it is necessary for business operations, customer service, legal compliance or service delivery.

We do not sell personal information.

15. Data storage and security

MONO Cookies takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

We aim to store personal information securely using trusted platforms and service providers.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

16. How long we keep personal information

MONO Cookies will keep personal information only for as long as necessary for the purpose it was collected, including:

• order fulfilment;
• customer support;
• accounting and tax records;
• legal compliance;
• marketing communication where consent exists;
• business reporting;
• dispute resolution.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely store it where appropriate.

17. Your privacy rights

Subject to applicable law, you may have the right to:

• ask what personal information MONO Cookies holds about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to certain processing;
• unsubscribe from marketing communication;
• withdraw consent where processing is based on consent;
• lodge a complaint with the relevant authority if you believe your privacy rights have been violated.

To exercise these rights, please contact MONO Cookies using the contact details on the website.

18. POPIA compliance

MONO Cookies aims to handle personal information in line with South Africa's Protection of Personal Information Act, 2013 (POPIA), where applicable.

This means we aim to collect personal information lawfully, use it for appropriate purposes, protect it responsibly, and give customers reasonable control over their information.

19. Children's privacy

MONO Cookies does not knowingly collect personal information from children without appropriate consent.

If we become aware that a child has provided personal information without the necessary consent, we may delete or restrict that information where required.

20. Links to third-party websites

The MONO Cookies website or communication may contain links to third-party websites, platforms or services.

MONO Cookies is not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of any third-party websites they visit.

21. Updates to this Privacy Policy

MONO Cookies may update this Privacy Policy from time to time.

The latest version will be published on the website. Continued use of the website after updates are published means you accept the updated Privacy Policy.