Terms of service

Last updated: 7 October 2026

These Terms of Service apply to your use of the Mono Cookies website and purchases made through our online store.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.

About Mono Cookies

Mono Cookies is a Johannesburg-based premium cookie gifting brand offering cookies and related products through our online store.

Products

We aim to display our products, descriptions, photographs, pricing and availability as accurately as reasonably possible.

Because our cookies are handmade food products, minor variations in appearance, size, texture or presentation may occur.

Product availability may change without notice.

Pricing

Prices are displayed in South African Rand unless stated otherwise.

Applicable delivery charges and other costs will be shown during checkout where relevant.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact the customer before proceeding where necessary.

Orders

Submitting an order does not prevent us from contacting you if there is a genuine issue with product availability, payment, delivery information or fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including suspected fraud, payment failure, product unavailability or an obvious pricing error.

Where we cancel a paid order and no substitute arrangement is agreed, the appropriate refund will be processed.

Payment

Orders must be paid using the payment methods made available through our checkout.

Payments may be processed by third-party payment providers.

Delivery

Delivery is subject to our Shipping & Delivery Policy.

Customers are responsible for providing accurate recipient, contact and delivery information.

Fresh food products

Mono Cookies products are food products and should be stored and consumed according to any instructions provided with the product or on our website.

Customers are responsible for reviewing relevant product and ingredient information before consumption.

Allergens

Our products may contain or come into contact with common allergens.

Customers with allergies or specific dietary requirements should review the available product information and contact us before ordering if clarification is required.

We cannot guarantee that products are completely free from traces of allergens where ingredients are handled within shared preparation environments.

Returns and refunds

Returns, cancellations, damaged orders and refunds are handled according to our Refund & Returns Policy and applicable South African law.

Promotions

Promotional offers, discount codes, free-delivery offers and competitions may be subject to additional terms.

Unless stated otherwise, promotions cannot necessarily be combined and may be changed or withdrawn subject to applicable law.

Intellectual property

The Mono Cookies name, branding, website content, photographs, graphics and other original material belong to Mono Cookies or are used with appropriate permission.

They may not be reproduced or commercially exploited without permission, except where permitted by law.

Website availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access at all times.

Maintenance, technical failures and third-party services may occasionally affect availability.

Limitation and consumer rights

Nothing in these terms is intended to exclude or restrict liability or consumer rights where doing so would be prohibited by South African law.

Changes to these terms

We may update these Terms of Service from time to time. The current version will be published on our website with its latest revision date.

Contact

For questions about these terms or an order:

Mono Cookies
Johannesburg, South Africa
hello@monocookies.co.za