Frequently Asked Questions

Answers to common questions about Mono Cookies gift boxes, ordering and delivery.

What is in the Velours Signature Box?

Six handcrafted cookies in six flavours: Biscoff, Oreo, Butter Pecan, Sweet & Pretzel, Mudslide and Oat Crunchie. See the flavours and allergen information.

Can I send cookies as a gift?

Yes. Choose the Velours Signature Box for birthdays, thank-yous and celebrations. Add a personalised message card and provide the recipient’s delivery details when ordering.

Where do you deliver?

We deliver in Johannesburg and nationwide. Local delivery within 30 km of Mono Cookies HQ in Johannesburg is complimentary. Outside this area, delivery is charged separately at checkout. Read the full delivery details.

Are the cookies handmade?

Yes. Mono Cookies are handcrafted in small batches in Johannesburg.

What about allergies?

Our cookies are made in a kitchen that handles nuts, dairy, wheat, eggs and soy. Please review the product allergen information and contact us before ordering if you have an allergy or dietary requirement.

How do I arrange corporate gifting?

For twenty boxes or more, contact us with your quantity and preferred delivery date. Explore corporate gifting.

How can I get help with an order?

Contact the Mono Cookies team or email hello@monocookies.co.za.

Planning a birthday or thank-you? Explore our cookie gift boxes and gifting guide before choosing your order.