Refund policy

At Mono Cookies, we take great care in preparing and delivering every order.

Due to the perishable nature of our products, we are unable to accept returns or exchanges for change of mind, incorrect selections made by the customer, or products that have already been consumed.

If your order arrives damaged, incorrect, or there is a quality issue with your order, please contact us as soon as possible after receiving it at hello@monocookies.co.za.

Please include your order number, a description of the issue, and photographs where applicable. We will review the matter and, where appropriate, arrange a replacement, store credit, or refund.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law.